VamuTamu Privacy Policy
1. Introduction
This Privacy Policy explains how Vamu Tamu collects, uses, stores, and protects personal information when users access or use our transportation services, mobile applications, websites, or related platforms.
By using our services, users agree to the collection and use of information in accordance with this Privacy Policy.
2. Information We Collect
Vamu Tamu may collect the following information:
- Full name
- Phone number
- Email address
- Payment information
- GPS and location data
- Ride history
- Device and application information
- Communication records
- Video and audio recordings inside vehicles where applicable
3. Location Data
Our services require access to real-time GPS location data in order to:
- Match users with drivers
- Provide accurate pickup and drop-off locations
- Improve route efficiency
- Enhance safety and fraud prevention
The VamuTamu Driver app may collect location in the foreground and background while a driver is online or on an active trip so riders can see live driver position. The rider app collects location to request rides and show trip progress.
Users may disable location services, but certain features may not function properly.
4. Video and Audio Recording
For safety and security purposes, vehicles operating under Vamu Tamu may contain:
- Interior and exterior cameras
- Audio recording systems
- GPS tracking systems
By using the service, passengers acknowledge and consent to possible video and audio recording while inside the vehicle. Recordings may be used for safety investigations, dispute resolution, fraud prevention, legal compliance, and driver and passenger protection.
5. How We Use Information
Vamu Tamu may use collected information for:
- Providing transportation services
- Processing payments
- Customer support
- Service improvements
- Safety and security monitoring
- Fraud prevention
- Marketing and promotional communication
- Compliance with legal obligations
6. Sharing of Information
Vamu Tamu may share information with:
- Drivers providing transportation services
- Payment processing providers
- Technical and cloud service providers
- Government authorities where legally required
- Insurance or legal representatives when necessary
We do not sell personal information to third parties.
7. Data Security
We implement reasonable technical and organizational measures to protect user information from unauthorized access, misuse, loss, or disclosure. However, no system can guarantee complete security.
8. Data Retention
Personal information may be retained for as long as necessary to:
- Provide services
- Resolve disputes
- Enforce agreements
- Comply with legal obligations
- Improve operational performance
9. User Rights
Users may have the right to:
- Access personal information
- Request corrections
- Request deletion of data where legally permitted
- Object to certain processing activities
- Withdraw consent where applicable
To exercise these rights or request account or data deletion, contact us through our support page.
10. Cookies and Analytics
Our websites and applications may use cookies, analytics tools, and similar technologies to:
- Improve user experience
- Analyze traffic and usage
- Personalize content
- Enhance platform performance
11. Third-Party Services
Our services may contain links or integrations with third-party platforms or payment providers. Vamu Tamu is not responsible for the privacy practices of third-party services.
12. Children's Privacy
Vamu Tamu services are not intended for children under the minimum legal age required to use transportation services independently.
13. Changes to This Privacy Policy
Vamu Tamu reserves the right to update or modify this Privacy Policy at any time. Continued use of the services after changes are published constitutes acceptance of the updated Privacy Policy.
14. Contact Information
For questions regarding this Privacy Policy, contact Vamu Tamu through our support page.